Formal Complaint:
Sub-standard Management and Execution of Street Works on Charcoal Road
The Parish Council has taken on board concerns raised by residents regarding the management and delivery of utility works on Charcoal Road, Trafford (Project No. 80068054 NWP). The following letter, dated 29 July 2026, constitutes a formal complaint submitted by Cllr Dave Jolley, Chair of Dunham Massey Parish Council, on behalf of the Parish Council to Trafford Council.
The Parish Council requests explanations and assurances regarding:
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Repeated Overruns: Why the works overran on three separate occasions.
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Gas Mains Strike: The circumstances surrounding a gas main strike and lessons learned from the incident.
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Temporary Traffic Management: Repeated failures of the temporary traffic management arrangements and measures implemented to prevent recurrence.
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Road Reinstatement: When Charcoal Road will be fully restored to a safe, even, and high-quality standard comparable to its pre-works condition.
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Dunham Road Junction: What actions have been taken to ensure shortcomings identified during the Charcoal Road phase have been addressed before works commence at the strategically important Dunham Road junction.
Parish Council
Formal Complaint
Highways &
Road Maintenance
Although the Parish Council is not directly responsible for pot holes, drains, verges and road surfacing issues, we endeavour to act as conduits between the residents and Trafford MBC in raising concerns and pushing for action to be taken. Details of our most recent interactions with the relevant bodies at Trafford MBC can be found in the PDF link.
We hope you're as pleased as we are with the improvements to Sinderland Road!
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